Odyssey Training Ltd, its business clients and individual customers agree to abide by the terms and conditions given below.
Definitions
1. ‘Odyssey’ means Odyssey Training Limited, its staff and associate trainers and assessors when acting for and on behalf of Odyssey.
2. ‘Business client’ means an organisation to which Odyssey provides a service.
3. A ‘corporate training event’ is a training event organised for a business client.
4. An 'open course' is not a corporate training event and, as such, can be attended by any individual whether sponsored by their organisation or paying their own fees.
5. ‘Individual customer’ means an individual who independently enrols onto an Odyssey training course or management development programme.
6. ‘Proposal’ means a proposal for bespoke services that, in its final form, constitutes the agreement to which these terms and conditions apply.
7. A ‘confirmed booking’ exists when training or consultancy services to a business client have been agreed in writing (email, fax or letter) against a formal proposal.
8. The abbreviation ‘MCA’ stands for the UK Maritime & Coastguard Agency.
9. The ‘White List’ is a list of those nations who provide maritime training that meets the standards laid down by the International Maritime Organasation (IMO) on behalf of the United Nations in the Standards for Training, Certification and Watchkeeping (STCW) Convention as amended.
Training, Consultancy & Licensing Services to Business Clients
1. Odyssey undertakes to provide training, consultancy or other services for business clients as defined in the formal proposal or written agreement between the two parties.
2. Odyssey accepts any change of venue for a training event provided that the substituted venue is of an equivalent standard with respect to facilities, equipment and health & safety as agreed in the proposal.
3. Any change of training venue must be communicated to Odyssey to allow sufficient time to make any alternative arrangements (a minimum of 48 hours would be considered reasonable in most cases), and any additional costs incurred due to the change in venue will fall direct to the client’s account.
4. If a corporate training event is re-scheduled by a business client to commence on a mutually agreed date within 6 weeks of the original start date, no cancellation fees will be charged. However, if the event cannot be re-scheduled due to Odyssey being unable to accommodate the event within that 6 week period, normal cancellation fees will apply. Any event may only be re-scheduled once.
5. The following cancellation fees apply to all corporate training events:
within 2 week of the start date, 100% of the training fee
between 2 and 4 weeks of the start date, 50% of the training fee
between 4 and 6 weeks of the start date, 25% of the training fee
6. Cancellations must be confirmed in writing by both parties.
7. The substitution of suitable alternative delegates is always acceptable however, the minimum number of delegates on any corporate course is 3 and if this is not achievable then the course shall be deemed to have been cancelled and cancellation fees will apply. In such a case both Odyssey and the client will endeavour to terminate the course prior to any delegates travelling to the venue but, if this is not possible, Odyssey will not be responsible for any expenses incurred by those delegates.
8. The dress code for Odyssey corporate events is smart casual and delegates are expected to behave in a reasonable manner throughout. Subject to it's equal opportunities policy, Odyssey reserves the right to remove any delegate who is behaving unreasonably and/or disrupting an event. Odyssey also reserves the right to refuse admission to any delegate who, in the opinion of Odyssey's Managing Director, poses a threat to the integrity of the company's organisational knowledge and/or intellectual property.
9. Payment terms and methods for business clients are shown in detail on Odyssey invoices. In general, business clients are invoiced immediately after events and terms are strictly 4 weeks. Payments may be made by cheque (GBP) or BACs. Credit card facilities are also available.
10. Odyssey will not be responsible for any dispute which might arise between the hotel venue and course delegate. If booking the hotel on behalf of a company or delegate, Odyssey will pay and charge back the agreed corporate room or delegate rate but will not be liable for any additional expenses incurred by the delegate.
Training & Development Programmes supplied to Individuals
1. Odyssey undertakes to provide training, guidance, assessment and certification services to individual students through its 'open access' training courses.
2. Individuals who book onto Odyssey’s MCA and other open courses may cancel their booking without penalty at any time up to 1 week prior to the course commencement date. A cancellation fee of 100% of the course fee may be charged thereafter, at Odyssey's discretion.
3. Fees are to be paid against invoice in advance by cheque (GBP), BACs or Paypal to peter@odysseytraining.com. Cash on the day is also acceptable by prior arrangement. Credit card facilities are also available. If payment is not made, the associated certificates will be withheld or cancelled.
4. Subject to it’s equal opportunities policy, Odyssey reserves the right to refuse to register any individual on any of its training programmes if they are not suitably qualified or experienced for the training and to remove any delegate from a programme who is behaving in an unreasonable and/or disruptive manner. Odyssey also reserves the right to refuse admission to any delegate who, in the opinion of Odyssey's Managing Director, poses a threat to the integrity of the company's organisational knowledge and/or intellectual property.
Quality
1. Odyssey’s MCA approved courses are audited by the MCA as an agency of the UK Government to assure that those courses meet the requirements of the international maritime Flag State community, IMO and MNTB Standards in accordance with the UK being a ‘White List’ nation.
2. Odyssey’s quality statement reads thus:
Odyssey is dedicated to a formal approach to quality based on the BS EN ISO 9001:2015 standard and audited by Lloyds Register Quality Assurance (LRQA).
This approach will ensure that our employees, associates, customers, and all other parties involved in the industry sectors we serve, fully appreciate Odyssey’s commitment to service quality, personal safety, data security and environmental sustainability. and that we are further committed to offering equal opportunities to all employees, associates, clients and students.
Employment within the company, and access to our products and services, will be based on issues of suitability, capability and willingness and will not be inappropriately influenced by issues of race or sex, political, cultural and spiritual beliefs or mental and physical limitations.
The roles and responsibilities of all employees, and the rules by which they are to be achieved, are clearly defined within the company’s Quality Management System and it should be understood by the entire team that this Quality Manual represent the very foundation on which the whole organisation is built and operated.
We will measure our success by monitoring customer complaints and student dis-satisfaction recorded on course critiques, and by our ability to develop and maintain long-term customer relationships.
In recognition of the importance of organisational knowledge to the delivery of a quality product, we will protect our intellectual property in accordance with the terms and conditions given at www.odysseytraining.com.
Our overall aim is to differentiate and continuously strive to improve our services by providing a level of flexibility and quality unmatched by our competitors so that our customers and students are totally satisfied by the Odyssey experience.
The company ethos is: ‘Think quality; be quality’.
Data Protection, Confidentiality & Intellectual Property
1. Odyssey is registered according to the requirements of current data protection legislation and warrants that it will only use corporate or individual personal data for the purposes of carrying out its obligations as a service provider under the various agreements it enters into with business clients and individuals.
2. Odyssey similarly expects its business clients and individual customers to exercise reasonable care in the protection of data relating to Odyssey Training Limited.
3. Odyssey, its business clients and individual customers shall treat as and keep confidential all information relating to any of the other parties to a service agreement unless given explicit permission to divulge such information.
4. All intellectual property rights, including copyright, patents, design and trade mark registrations already held or developed by Odyssey during the delivery of a service to a business client or individual shall remain the property of Odyssey unless otherwise stated in the associated proposal or agreement.
5. All Odyssey publications that are assigned ISBN numbers are correctly filed with the copyright libraries and are issued to delegates or sold to customers on the understanding that copyright laws will be observed. Each publication contains and explicit requirement that ‘no part thereof may be copied without the express permission of a Director of the company’.
6. For our ISBN registered publications, PDF licences are available on application or as part of a service proposal.
Force Majeure, Terminations & Disputes
1. Neither party to a service agreement shall be responsible for any failure or delay in the performance of its obligations under the agreement, with exception of payment for services already received, due to any force majeure including, act of God or State, terrorism, civil disturbance, strike or industrial dispute, epidemic, natural phenomena or any other cause beyond its reasonable control.
2. Any party may terminate a service agreement where the other party fails to fulfil its obligations under the agreement and written notice identifying the breach must be given within 1 week of the said breach.
3. It shall be the responsibility of all parties amicably to settle any dispute and, if necessary, to comply with the decision of an arbiter appointed with the agreement of all parties. All agreements shall be governed by English law.
